Staffing · Concierge
Concierge and Reception Staff
The front desk is where guests, residents and visitors form their opinion of your building.
Overview
Concierge and reception staffing with X Facilities Group
Your front desk is where guests, residents and visitors form their opinion of your building. X Facilities Group provides concierge and reception staff for hotels, residential developments, managed offices and corporate headquarters across the UK.
Our concierge and front-desk teams welcome visitors, manage enquiries and deliveries, support access procedures and keep the reception running smoothly, with the presentation and manner your brand expects. We brief every team member on your building and your procedures, and support them with supervision and clear reporting.
Because we also provide corporate and front-of-house security, we can combine concierge and security cover where a building needs both, under one accountable partner. Cover is available on a temporary basis or as a long-term team.
At a glance
- Visitor welcome, enquiries and deliveries
- Support for access procedures
- Supervision and clear reporting
- Combined concierge and security where needed
Hotels and residential
Concierge for hotels and residential buildings
A good concierge makes a building feel looked after: greeting guests and residents by name, handling deliveries and requests, and keeping an eye on who comes and goes.
Offices
Receptionists and front-desk teams for offices
Front-desk teams for offices and headquarters manage visitor sign-in, phones, meeting-room bookings and deliveries, and work to your visitor and access procedures.
One partner
Combining concierge with front-of-house security
Some buildings need a welcoming concierge and a security presence at the same desk. We can plan both together so roles are clear, procedures are joined up and you deal with one partner.
Standards
Presentation, training and supervision
Team members are briefed on your building, your procedures and your standards before they start, and supported with supervision and clear reporting so the front desk stays consistent from shift to shift.
FAQs
Frequently asked questions
What is the difference between a concierge and a security officer?
A concierge focuses on service and visitor experience; a security officer focuses on protection and access control and may need an SIA licence. We can provide both.
Can you provide temporary reception cover?
Yes. Cover is available on a temporary basis or as a long-term team.
Request concierge or reception staff
Tell us about your building, the hours you need covered and the standard you expect, and we will put forward the right front-desk team.